A freight forwarder is a person or a company who organise shipments, acting as an agent between the shipper (sender) and carriers.

The Freight Forwarding Operations role involves overseeing and managing the operational aspects of freight forwarding activities. This includes planning, organizing, and controlling initiatives to drive operational excellence. The role is responsible for ensuring efficient file creation, logistics services, and compliance with estimates and invoicing.

Additionally, the role involves liaising with clients, sales teams, airlines/ocean lines, and internal and external stakeholders to provide optimal solutions and support. Strong analytical skills, communication abilities, and experience in a dynamic Freight Forwarding environment are essential to excel in this role.