{"id":2145,"date":"2023-07-28T07:55:52","date_gmt":"2023-07-28T06:55:52","guid":{"rendered":"https:\/\/dpweducationportal.azurewebsites.net\/?page_id=2145"},"modified":"2023-11-03T15:02:43","modified_gmt":"2023-11-03T15:02:43","slug":"senior-officer-customer-service-and-accounts","status":"publish","type":"page","link":"https:\/\/education.dpworld.com\/es\/student\/senior-officer-customer-service-and-accounts\/","title":{"rendered":"Senior Officer – Customer Service and Accounts"},"content":{"rendered":"\t\t
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Career Finder<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Senior Officer - Customer Service and Accounts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Business Area<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About this role<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A role in Customer Service requires compassion, as a large proportion of your career will be dedicated to solving customer problems or complaints, working towards Customer Satisfaction Goals.<\/p>

As a Senior Officer, you will manage a Customer Service team, monitoring contact centre performance, tracking claims and refunds, and most importantly supporting and training your team to effectively deal with customers.<\/p>

You must be a problem solver and solution seeker, finding innovation ways to resolve challenges. This includes working with other areas of the business to update policies, roll out new products and solutions, and identify areas for improvement – all with the end goal of making customers happy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Key Skills<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • Excellent verbal and written communication skills<\/li>\n
  • Ability to speak multiple languages often useful, for example both English and Arabic may be required for Customer Service roles in the Middle East<\/li>\n
  • Patience and empathy<\/li>\n
  • Team leadership and management; ability to motivate and incentivise team members<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Qualifications<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • Bachelor degree in relevant major<\/li>\n
    • Min. 3 years of work experience in a Customer Service supervisory role are required at Senior Officer level<\/li>\n
    • Proficiency in managing Customer Relationship Management (CRM) systems and digital platforms<\/li>\n
    • Proficiency in MS office (Word, Excel, PowerPoint)<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      What can I do now?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      • Develop your digital skills; become familiar with Word, Excel and PowerPoint, and familairise yourself with
        CRM systems – lots of online tutorials are available.<\/li>\n
      • If you are still at school or university, there may be part time jobs that are great Customer Service experience e.g. working in a shop or restaurant.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Opportunities
        At DP World<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Apprenticeships<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Discover regional entry-level opportunities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        GROW<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Find out more about DP World’s global graduate scheme<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        Live Roles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Explore live job listings on our careers portal<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Career Finder Senior Officer – Customer Service and Accounts Business Area Customer Service About this role A role in Customer Service requires compassion, as a large proportion of your career will be dedicated to solving customer problems or complaints, working towards Customer Satisfaction Goals. As a Senior Officer, you will manage a Customer Service team, […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":1129,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"key-stage":[],"resource-keyword":[],"resource-tag":[],"resource-type":[],"sdg":[],"search-phrase":[],"resource_subject":[],"class_list":["post-2145","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSenior Officer - Customer Service and Accounts - DP World - Education<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/education.dpworld.com\/es\/student\/senior-officer-customer-service-and-accounts\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Officer - Customer Service and Accounts - DP World - Education\" \/>\n<meta property=\"og:description\" content=\"Career Finder Senior Officer – Customer Service and Accounts Business Area Customer Service About this role A role in Customer Service requires compassion, as a large proportion of your career will be dedicated to solving customer problems or complaints, working towards Customer Satisfaction Goals. 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