A role in Customer Service requires compassion, as a large proportion of your career will be dedicated to solving customer problems or complaints, working towards Customer Satisfaction Goals.

As a Senior Officer, you will manage a Customer Service team, monitoring contact centre performance, tracking claims and refunds, and most importantly supporting and training your team to effectively deal with customers.

You must be a problem solver and solution seeker, finding innovation ways to resolve challenges. This includes working with other areas of the business to update policies, roll out new products and solutions, and identify areas for improvement – all with the end goal of making customers happy.